One of the key challenges with the implementation of any new technology platform or training is getting people to adopt the new system. Kenneth Murphy, EVP of Sales and Operations at Mattress Firm recommends two key steps:
- Make sure that early programs are particularly geared toward real world application
- Designate a few key people to serve as unofficial "program champions"
Murphy believes that enlisting grassroots support, even if it is somewhat engineered, helps people stay invested in the success of the initiative during the critical formative stages of adoption.