Southwest keeps things simple. Simple business model. Simple, straightforward mission statement. Simple organizational values that are clear, relevant and reflective of the mission to provide top-notch Customer Service. Southwest uses their organizational values to hire great talent, set performance expectations, develop leaders and measure employee engagement.
Join Bonnie Endicott to learn about how clarifying your organizational values into employee expectations keeps employees focused, builds transparency and drives performance. You’ll also take-away several suggestions on how to highlight and leverage your organizational values.
You will learn:
How an investment in clarifying organizational values simplifies hiring, talent management, and development
How to define employee expectations
How to create a link between organizational values and employee engagement