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Leading a Mindful Organization

I need to read this article again and perhaps once again. Being focused on "Reliable Organizations", this sentence struck me as essential; "As a leader if you create a mindful infrastructure that notices the unexpected and encourages reporting problems, you’ll become what is known as a “high reliable organization.” My company arranges a questioning team to gently uncover crucial secrets. Once uncovered, and realized as "not so painful," people gain courage to look for more. The more that can be revealed, the more mindful a company can become. It is very freeing to be able to both see and be welcomed with reporting problems, and most importantly, see them being resolved.