When organizations measure engagement and fail to translate those results into action, employees often become more frustrated and disengaged than if they had never been surveyed at all. In this keynote video, Susanna Hunter, a Principal Consultant with McLean & Company, and Noelle Sargeant, Executive Vice President of Human Resources at International Financial Data Services (IFDS), explain how this global technology service providers decision to directly involve employees in engagement action-planning led to an 18% increase in engagement scores since 2012.
Key insights include:
- How IFDS uses a variety of methods (e.g., annual and monthly surveys, employee feedback sessions with executives, etc.) to understand employee engagement issues and identify solutions.
- The importance of sharing engagement survey results with employees to promote trust and communication.
- An inside look at IFDS’ “You Spoke, We Listened” campaign to raise employee awareness of ongoing engagement initiatives and celebrate recent achievements.