Live in the Customer’s Shoes

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Author: Lior Arussy, President and Founder, Strativity Group | Source: Information Today, Inc. | Published: May 29, 2014

In Excellence Every Day, Strativity Group’s Lior Arussy demonstrates that a company's success is the direct consequence of the many choices its people make daily. His inspired (and inspiring) remedy is the "Daily Choice," a strategy that empowers employees to reach new heights of excellence—delighting customers and achieving superior results from the bottom up.
 
Each month, we’re sharing excerpts from the chapter entitled, “Leading Your Employees to Excellence.” This month’s first excerpt includes a breakdown of a real-life example of customer experience excellence. Also, learn why it’s of utmost importance that your employees receive customer education courses so they are equipped with the knowledge that will allow them to deliver excellence.