Interpreting what employee survey results mean is critical to driving the right actions for improvement. Yet, it may not always be obvious where an organization’s strengths and weaknesses lie. Understandably, organizations want a point of reference to know how they’re really doing. Otherwise, how do you know if a 70 percent favorable employee engagement, or other, score is good or bad, better or worse? To provide this point of reference, organizations wisely turn to ‘norms’. Knowing what is ‘normal’ puts an organization’s results into context.