The Global Association for Strategic Talent Management
Manage Performance Through Timely Feedback: The Puppy Theory
Webcast:
When asked how she gives employee feedback, Carol Bartz (CEO of Yahoo) had this answer: "I have the puppy theory. When the puppy pees on the carpet, you say something right then because you don't say six months later, "Remember that day, January 12th, when you peed on the carpet?" That doesn't make any sense. "This is what's on my mind. This is quick feedback." And then I'm on to the next thing."
Especially important in this economic climate are the following questions: How does your organization manage feedback to employees? An annual review can be such a generalized view of a given employee's performance, with few concrete areas for improvement that relate back to specific areas of concern. How is your organization currently handling reviews? Does it seem outdated, or do both employees and leaders see meaningful gains following reviews? Join us for this webcast to examine how more regular communications and changes in process enable organizations to retain top performers, drive better performance and heal the grudges and grievances caused by the recession.
February 13, 2010 by Jamie Resker | comments (2)
(1 vote)
Presenters
Jamie Resker is President and Founder of Employee Performance Solutions (EPS) and is an established thought leader and innovator in the area of performance feedback. She is the originator of the Performance Continuum Feedback Method®, a tool for systematically diagnosing employee performance issues and development opportunities and crafting messages about even the most sensitive issues. EPS teaches diagnostic and communications skills which through a series of exact steps, allow managers to communicate critical performance information to their employees in order to drive measurable and positive changes in behavior and job competence. Jamie has become a thought leader and innovator in the area of performance management particularly with respect to behavioral based issues which are difficult for managers to quantify and discuss with employees. Prior to starting EPS, Jamie held senior HR positions in a variety of business sectors. Jamie is also the Director of the Work Systems Affiliates Performance Management Practice Group. Additionally, she is an instructor at the Boston University Corporate Education Group where she teaches one and two day programs on performance feedback and evaluation. Jamie was recently selected by the North East Human Resource Association and Boston.com to be one of their new Employee Engagement and Performance Issues experts. Jamie will provide valuable advice in the Ask the HR Expert column where she joins a panel of distinguished experts and will answer some challenging questions from Boston.com readers. Through coaching, training and licensing services the Jamie's programs are used in organizations ranging from Fortune 1000 corporations to medium sized businesses, non-profit organizations and the US Government.
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Yes, please go ahead and present the Johari Window in the same fashion. Most who aren't OD professionals haven't heard of the Johari Window and I only discovered it myself about two years ago!
Jamie
Outstanding presentation of information, examples, and material. I present workshops on methods to approach Difficult Conversations and I love your technique. If it is okay with you then I will give you credit for your interpretation and application of the Johari window. Thank you for real and valuable information--I thoroughly enjoyed myself and took notes, too. Thank you!!!