As the Millennial Generation joins the workforce, they enter an alien environment. Used to the meritocracy of the web, they meet an often rigid organizational hierarchy. Comfortable with the transparency of social networking sites, they find information silos and knowledge hoarding.
Over the past five years, HCL Technologies, a global IT services company, has engaged in a company-wide experiment to test an alternative to the traditional organizational model – one more closely aligned with the new workforce.
The company has inverted the management pyramid, making management as accountable to employees as employees are to managers. Financial and other information – including the 360-review of the CEO himself – has been made widely available. Front-line employees in their 20s are empowered to drive organizational change, while Vineet provocatively talks about “destroying the office of the CEO.”
The result: more satisfied customers and robust financial results, including 20 percent year-on-year growth during the economic downturn.
Join the second in a series of invitation-only webcasts with author and London Business School professor Gary Hamel, one of the world’s most respected management gurus. This special opportunity to the HCI community and friends will feature Vineet Nayar, CEO of HCL Technologies and author of Employees First, Customers Second: Turning Conventional Management Upside Down. By registering for this event, you’ll also gain membership in the Management Innovation eXchange (MIX), Prof. Hamel’s new open innovation project for reinventing management.