Webcast:
As organizations continue to adopt the shared services model of HR, there are some clear benefits they expect to see: an overall reduction in cost and an increase in service quality. However, these seemingly simple outcomes are not so easy to measure. While most organizations track their HR shared services metrics it is not always clear that they are tracking those that indicate whether they are delivering on the promise of lower cost and higher quality.
By understanding the key indicators of HR shared services quality and efficiency; organizations can better determine where they are succeeding and where they are in need of improvement. If there are clear connections between the strategic goals of an organization and these metrics, leaders will better understand the impact of investing time and energy in their shared services program.
Webcast on Demand
On-demand webcasts are available to executive members. Please log in or sign up as an executive member to view this webcast.
Presenters
Karen Francks is the Manager responsible for the HR Services & Disbursements teams at Pepco Holdings, Inc. (PHI). PHI is a holding company for three utilities in the Washington, D.C. and mid-Atlantic regions. She joined PHI in 1981 and has held prior positions in Customer Service, Safety, and various Human Resource leadership positions.
Karen’s most recent position was created in the Fall of 2010 when PHI completed a major reorganization that resulted in the creation of a Support Services function. Within that new function Karen has responsibility for various HR services, Accounts Payable, and Payroll. The creation of this new organization officially began in January 2011 and is progressing nicely!
Karen graduated from Goldey-Beacom College with a Bachelor’s in Business Administration and from Widener University with a Master’s in Human Resources. In addition, she is also a certified Senior Professional in Human Resources (SPHR) and a Birkman Consultant.
Really enjoyed this presentation, and like the support given to the tiered service model here. I'm curious to know if in this implementation there was any negative impact to the businesses served, and would love to hear from others that have also experienced similar transformations.
Are there slides for this presentation?