Webcast:
HR Shared Services Centers provide the perfect opportunity for organizations to analyze key HR data – the challenge is how to transform that data into meaningful metrics that result in business process improvements and better HR Service Delivery. Jim Farrell, Client Executive with EquaTerra and Elizabeth Newman, Senior Advisor, EquaTerra will help you understand the role of metrics in every stage of your HR Shared Services operations deployment. Whether it's determining what metrics and KPIs to benchmark before you begin, leveraging metrics for individual and organizational improvement, creating a simple and manageable measurement strategy and avoiding common pitfalls in measuring performance, you will leave with an understanding of the common components of an effective HRSS performance measurement strategy. You will also learn how new technology can help benchmark and improve performance levels – as well as how to overcome objections/challenges that come with change management.
Webcast on Demand
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Presenters
Jim Farrell, Client Executive, EquaTerra, has nearly 20 years of experience in leading organizations through the complexities of HR Transformation and HR Shared Services deployment and operations. Prior to coming to EquaTerra, a leading consulting organization specializing in business process transformation, Jim was the Chief HR Officer for the State of Michigan. Jim is a member of the International Public Management Association and serves on their executive committee and certification board and has served as adjunct instructor for the MPA program at Northern Michigan University and as a guest lecturer on leadership for Michigan State University's School of Hospitality Business. Additionally, he has authored several articles for HR publications and has frequently given speeches on various HR topics.
