Best-in-class organizations increasingly use predictive assessments to guide pre-hire, onboarding, development, high potential, and succession planning decisions. But are they leveraging assessment data to become smarter organizations – or just better at hiring? Too often assessment data sits in silos, and the right metrics aren’t put in place to easily translate their impact on performance. Paired with an analytics program, assessments can be a bridge to creating an ongoing feedback loop that informs an organization’s talent strategy and charts a path to high performance. John P. Muros, Principal of Advanced Analytics with AT&T, will offer guidance based on his real-world experience with sales and customer service performance metrics, and will provide viewers with actionable strategies to create ongoing feedback.
Learn a blueprint for deriving greater strategic value from assessment data and how to describe, diagnose, and predict outcomes critical to your business. Those who attend will:
Learn what makes a good assessment and performance metric.
Understand the link between assessment results and business-relevant outcomes of interest, such as performance, engagement, and retention.
Get in the loop! Learn how modern feedback loops enable the ongoing optimization of assessments and business outcomes.
See real-world scenarios for achieving better outcomes in Sales & Customer Service jobs.
Learn the best practices of setting up an analytics program.
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