Many organizations are at significant risk of losing key critical knowledge due to retirements of employees over the next several years. By the time an employee announces retirement, or otherwise leaves the organization, it is often too late to fully understand exactly what knowledge is walking out the door and to document and transfer that deep tacit knowledge. American Water has dedicated significant resources to developing a system to proactively identify and address critical at-risk knowledge across all departments. The webcast will review American Water’s experience to demonstrate the importance of a comprehensive knowledge management system.
In this webcast you will also learn a continuum of options for risk mitigation activities, and important differences between succession planning and knowledge management. You’ll have opportunities to ask diagnostic questions to better understand your own organization’s knowledge loss risks.