In order to transform HR to a leadership role - and provide world class, competitive HR policies, programs and support to win the race for talent - CH2M Hill, a global leader in full-service engineering, procurement, construction, and operations with more than 25,000 employees worldwide, is taking a new approach to HR Service Delivery.
In this multi-tiered approach, employees - via a portal, self-service and a personalized, searchable knowledgebase - will be able to get answers to their own HR questions in Tier 0 response. Call center reps, utilizing the same tools plus case management, will be able to provide a high level of first call resolution. And HR talent can be redirected to do more strategic work. Most important, employees will experience a higher level of HR service while also allowing HR to reduce costs and "do more with fewer resources."
Attend this session to learn more about CH2M Hill's HR Transformation initiatives and how they are building a world-class HR Shared Services Center to deploy a multi-tiered approach to HR Service Delivery.