By 2020, the global workforce will be comprised of five different generations. This new world of work will present leaders with both benefits and challenges. To succeed, leaders must understand generational differences and their employees’ mindsets - who they are; how they differ from one another; and what they expect from managers. In this HCI Keynote video, Donna Venable, Senior Vice President of Human Resources at Ricoh Americas Corporation, explains how this global organization is managing generational diversity among its employees.
• A comprehensive overview of the five generations and what they expect from managers.
• How Ricoh formed an internal council to focus specifically on generational diversity in the workplace.
• Ricoh’s use of surveys and focus groups to identify the tools and methods each generation prefers to use when learning and working.