It’s well-documented in business today that poor customer service impacts customer retention, referrals and potential new business. Social media has given consumers an open forum to share both good and bad product and service experiences to all who will listen.
The same has been true for job seekers, and for too long employers were resistant to treating candidates as the primary customer of recruiting. According to the Talent Board Candidate Experience (CandE) Awards and Benchmark Research over the past seven years, that’s finally changing for the better.
During this informative HCI/Montage webcast, Talent Board president of global programs Kevin W. Grossman will share insights from the CandE data on the cost benefits of improving the recruiting process and candidate experience including:
How negative resentment can compel candidates to share their experience with their inner circle and beyond, including online
The effect of a poor experience on the candidate’s alliance, product purchases, and relationships with your organization – and how much it can improve when it’s great
How technologies like video interviewing can improve candidate experience
What talent acquisition teams can do to improve candidate experience throughout the recruiting cycle
Talent Board may not have a crystal ball for the future of talent acquisition, but it certainly has the next best thing: Data from more than 183,000 candidates on their job search experience. Now into its fifth year of reporting, Talent ...
Ask hiring managers what qualifies candidates for an open position, and most will give you two answers: the candidate’s experience and their performance during an interview. But what do the talented candidates sitting on the other side of ...