Operational Improvement Has Improved

April 1, 2013 | Brad Power | Harvard Business School Publishing
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If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. Many companies and executives have been disappointed with these efforts when results weren't sustained and inefficiency crept back in. But improvement has improved.
I see three forces behind this trend: