Personalized HR Services Drive Efficiency and Quality

Compare an experience on Amazon.com with the average employee online portal. Amazon provides the user with suggestions of products based on past searches and what other customers with similar searches have viewed or bought. At the employee portal, be prepared to find the old employee handbook uploaded to the portal with a table of contents but not much more. Why does Amazon.com seem to know its customers better than organizations know their employees?
Employers are beginning to wake up to the fact that it is not enough to just have information posted. It must be easy to navigate, interactive, and personalized. Employees with this type of portal will find it much easier to self-service their inquiries on benefits, time off, or even how to sign up for learning and development opportunities. This kind of system tends to lower the amount of time service center employees spend on simple, lowvalue activities and maximizes their ability to focus on more strategic and impactful work with the employees who need it.