The most successful retail and service talent are not only knowledgeable about what they're selling and who they're selling it to, but they also can quickly "dial in" to the more subtle needs and emotions of their customers and respond appropriately. While we know how important customer service is to sustaining success in the retail industry (and spend millions each year to improve it), many still struggle to create a consistently effective customer experience. We overlook a few basic emotional competencies that can make the difference between average and outstanding sales and service talent. Based on the ground-breaking research of Daniel Goleman, this webcast will explore the importance of emotional intelligence in sales and service. You'll hear the latest research and insights into developing emotionally intelligent sales and service staffs with the self-awareness, empathy, influence, and service orientation to consistently deliver outstanding customer service, and the results created by exceptional service.