The twenty-first-century economy is service-driven. Companies that win today are focused on two things: taking care of their employees and taking care of their customers. But winning and keeping loyal and engaged individuals—either as employees or customers—is challenging. By 2020, five generations will work side by side in a workplace that is shaped by cloud computing and social media. Millennials and generation X workers will have 7 to 10 jobs and a variety of different professions during their lifetimes.
In a marketplace where employees have so many options to advance their careers, you will have to fight to keep the best people working for you. What you need is a modern cloud-based human capital management (HCM) solution that delivers end-to-end talent and HR management with a single, unified system that enables you to recruit, nurture, and retain top talent.