With over 400,000 employees, Siemens, a global engineering conglomerate – with business units devoted to Energy, Healthcare and Industry – declared a strategy to transform and “re-energize” HR service delivery to optimize processes, compliance and costs and minimize complexity. To accomplish this objective, it established a Global Shared Services organization to manage common HR transactions and provide a more consistent workforce experience. Regional HR activities were bundled at the country level – with the goal of no duplication of HR administrative or transactional activities in that region.
The phased approach to HR transformation began with US operations, representing over 60,000 employees. By moving from a decentralized environment to a centralized Shared Services Americas operation – with a single platform for policies and transactions – they re-energized how employees engaged with HR. Core to the success of this US HR platform, was the integration of a searchable, personalized SaaS-based HR portal/knowledgebase integrated with Oracle HR HelpDesk.
Attend this session to learn:
Siemen’s phased approach, including how they aligned over 50 US entities on HR policies and transactions, planned and conducted change management, consolidated documents hosted on the platform, and more.
How Siemens leveraged new, online technology to engage employees with a personalized HR resource – including the ability to easily search consolidated new policies and complete transactions – and see only the results appropriate for their business unit.
The lessons Siemens learned and next steps, including an international rollout, and the ability for employees to initiate HR transactions on the HR portal – leveraging PeopleSoft HelpDesk to automatically route the case management ticket appropriately.