Webcast:
Hiring effectively for each role and at each staff each level within your contact centre is critical for your success. With the cost of a bad hire ranging from £9,000 to over £60,000, who can afford to make the mistake? Join us for this engaging discussion where you will hear how leading contact centres use online assessment programmes to reduce risk in the hiring process and to drive impact to their bottom line.
In this webcast, we'll share what an assessment is and how to design an assessment program following industry best practices, how assessments can help you improve key performance indicators such as increased sales, improved customer satisfaction and improved productivity.
Some customers have seen true return on investment, such as:
- 60% reduction in 90-day turnover of call centre agents
- Increased revenue per call of over £11,250 per year
- Reduced training attrition by over 84%
Webcast on Demand
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Presenters
Jeremy is the Managing Director of PreVisor UK, supporting clients throughout UK and Europe. Prior to assuming this role, Jeremy was the Director of ASE, one of the UK's most well established psychometric test publishers. Jeremy has been involved in the assessment industry for a decade, operating in various roles including sales and marketing, general management, and product development. He spearheaded the transformation of the ASE business from a traditional print test publisher to a dynamic digital online assessment and solutions provider. He has a Bachelor's degree at Middlesex University and post graduate studies in Organizational Behavior.