Hiring effectively for each role and at each staff each level within your contact centre is critical for your success. With the cost of a bad hire ranging from £9,000 to over £60,000, who can afford to make the mistake? Join us for this engaging discussion where you will hear how leading contact centres use online assessment programmes to reduce risk in the hiring process and to drive impact to their bottom line.
In this webcast, we'll share what an assessment is and how to design an assessment program following industry best practices, how assessments can help you improve key performance indicators such as increased sales, improved customer satisfaction and improved productivity.
Some customers have seen true return on investment, such as:
60% reduction in 90-day turnover of call centre agents
Increased revenue per call of over £11,250 per year