Webcast:
Corporate learning organizations are realizing that they just can't create programs fast enough to meet the learning needs of their audiences. So they are turning to informal and social learning as the solution. Integrating social learning opportunities with their formal efforts, learning organizations are finding ways to empower people to solve their own learning needs. Today's corporate learning environments are beginning to look more like YouTube than a corporate course catalog. Based on Bersin & Associates research, David Mallon will provide an overview of the growing use of social networking tools in learning, outline a few successful corporate applications of these technologies uncovered so far, and offer some action-oriented advice for organizations thinking about implementing similar projects. He will also offer insight as to what to look for in a technology provider to support social learning.
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Presenters
David Mallon directs research in enterprise learning for Bersin & Associates. He has more than a decade of experience in corporate learning strategies, programs, and processes; the selection and implementation of learning and performance solutions and related technologies. Prior to joining Bersin & Associates, Mallon led the consulting services practice at Learn.com, where he and his team assisted hundreds of clients with the integration and alignment of solutions to critical business objectives. Previously, Mallon held several training and development positions with EarthLink, where he was responsible for overall learning strategy for its global call center organization. This included the worldwide launch of an enterprise learning management system, the design and deployment of a comprehensive contact center agent certification program, and the implementation of a competency based performance management process and system.