Learn the skills and competencies today’s organizations need from their brick and mortar staff to stay competitive
Find out how some financial services and retail firms are leading the way in this major cultural shift
Discover the positive impact these strategies can have on your bottom line
When everyone’s e-commerce and banking apps are effectively the same, and Google and Amazon searches make differentiation near impossible, how can you build sustainable competitive advantage? By hiring the next generation of retail and banking employees, that’s how. The turmoil in physical retail and banking locations caused by the broad adoption of technology by consumers is changing the demands on staff like never before.
With most simple retail and banking transactions being handled by online applications and ATMs, the in-person experience has become the last bastion of differentiation for most organizations.
As a result, employees whose responsibilities were primarily transactional or administrative are now expected to build customer loyalty and solve customer challenges.