When an organization has a need for many hires for a single type of position, the demands of quantity often override the need for quality. A sound argument can be made, however, that in this particular instance one should be more concerned with excellence, since usually this type of hiring is for customer-facing jobs. Recruitment professionals, then, must be prepared to make a solid business case for focusing on hiring the right person, every time.
This objective is often just as difficult for the recruiter to execute as for the hiring decision makers to endorse: sure, we all "know" we want the right people, but when lines are forming- in person, on the phone, or online, doesn't having somebody rather than no one feel better? To be true advocates for hiring transformation, talent acquisition professionals need to be prepared and actively work for change in streamlining and improving volume hiring.