Webcast:
The connection between employee performance and customer results is clear. What may be fuzzy for some is WHY do employees deliver great service? WHAT do managers do to cause employees to deliver? In this webcast thought leader Derrick Barton highlights some of the key findings in his upcoming book, The TALENT Experience to show that needs to happen to create the "Talent Experience" to deliver the "Customer Experience". Leaders must create the Talent Experience for employees to deliver the Customer Experience. The connection between employees and customer is clear... in this presentation we explore what it takes to create an organization capable of delivering exceptional customer results. Leaders (Talent Managers) must implement a set of critical talent manager actions, such as:
Webcast on Demand
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Presenters
Derrick Barton and the Center for Talent Retention are the leading experts on "taking action" to engage and retain employee talent. Derrick has a wealth of experience gained through leadership roles within manufacturing, telecommunications and high tech business segments. Derrick and the Center for Talent Retention are known in the industry as an elite partner equipping companies like: General Electric, Becton Dickinson, Ball Corporation, ADP, Allied Barton, BMC Software, John Deere, The Home Depot, and McDonalds to increase business performance through people.