Webcast:
If your organization has a high degree of customer-facing interactions, customer training can be as varied as the products being sold and the customers who purchase them. If you’re in professional services, your talent’s knowledge is a big part of your value proposition. How do you marry the two training needs using current tools such as your LMS and new low-cost social media learning tools? This webcast covers a case study at Intuit, where they successfully did just that. Their innovative implementation has resulted in customers’ recommendations and in talent seeking out training for their professional benefit. If your role is sales performance, learning effectiveness, and increasing market share, this webcast is for you!
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Presenters
David Wilkins has been a thought leader in the online community and corporate eLearning industries for more than 15 years. Through the development of simulation technology, LMS solutions, and community offerings, he has pioneered many innovative approaches to solve common workplace challenges, such as employee productivity and performance, recruiting and retention, and corporate communications.
In his current role as Learn.com's Executive Director of Product Marketing, David is responsible for product strategy and communication of Learn.com's vision and direction. David is an active speaker at industry conferences and has written articles for CLO and Learning Solutions magazine among many others.
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