Employee engagement levels are usually at their highest during the first weeks of employment. However, poorly executed hiring and onboarding processes can easily turn this initial enthusiasm into disappointment, frustration and contribute to early attrition. In this Executive Interview, Kathleen Creech, a Senior Global HR Business Partner at NCR, explains how this global organization uses a variety of data to monitor and improve the hiring and onboarding experience for both critical talent segments and the workforce as a whole.
Key insights include:
- A discussion of the various data NCR tracks to ensure new hires receive a consistent, high-quality experience throughout the hiring and onboarding process.
- NCR’s decision to focus on improving the new hire experience for employees in its strategically important Customer Engineer (CE) role.
- The importance of manager support for new hires and how NCR is holding them accountable.