Regardless of industry or role, job applicants are rating every interaction they have with your organization. Employers need to take control of the candidate experience now or cede top talent to those that do. In this HCI Keynote, Christina McClung, Senior Director of Card Recruiting at Capital One, shares how this leading financial services organization transformed its talent acquisition process to project a rigorous, “candidate first” mentality.
- Identifying the feeling you want candidates to have at the end of the day (whether they receive offers or not) and reverse engineering your candidate experience to produce that result.
- Finding unconventional methods to demonstrate that candidates matter to the organization as individual human beings.
- Establishing an internal “recruiting university” to disseminate knowledge, best practices and ensure everyone is aligned on process and messaging.
- Measuring every step of every candidate’s experience with the hiring process to uncover unseen process issues and promote accountability for recruiters, vendors and hiring managers.