The Value of Visual Management

January 22, 2014 | Kepner-Tregoe
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The rain started pouring again as Lord Smith rode his horse hastily along the narrow streets of South London. “Exactly what I needed on this troubling night,” he muttered under his breath. Could this be the end of the empire? The other Lords were already at the meeting waiting for him to arrive.


Lord Smith finally arrived at the dimly lit hall where heated discussion was well underway about the new, unpleasant developments in the empire. Some at the meeting were in favor of extreme, aggressive action, while others for patience and a more passive response. After a while the discussion came to a halt. Governor Jones looked up at Lord Smith and said in his deep, stern voice, “Lord Smith, a penny for your thoughts.”