The Global Association for Strategic Talent Management
HR Service Delivery for the New HR Agenda
Webcast:
As the goals and strategies of the HR function continue to evolve, so must the way we view HR Service Delivery.
Who we are serving has never been broader including current employees, candidates, contingent workers, and alumni. In addition, the multi-generational workforce requires specific strategies and tools for different audiences.
What we are delivering is expanding beyond the traditional HR administrative and talent functions. Global mobility, collaboration, knowledge sharing, and employee communications are more important than ever.
How we are delivering services is changing at an equally rapid pace. We are leveraging technologies such as portals, knowledge bases, enterprise collaboration platforms and emerging integration technologies to connect the workforce to the knowledge, people, transactions and even analytics to get the information they need quickly and at the moment of need.
Join Jason Averbook, CEO of Knowledge Infusion, as he discusses these emerging trends in HR Service Delivery how they should impact what you do today. Barbara Levin, Enwisen's SVP Marketing & Customer Community, will present case studies that prove the effectiveness of in-house, multi-tiered models that result in better HR service delivery, with fewer resources and lower costs.
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Presenters
Jason Averbook is Chief Executive Officer and co-founder of Knowledge Infusion. As CEO, Jason is responsible for the groundbreaking vision and strategy that has propelled the organization to the recognized leader in HR consulting. Drawing on more than 20 years of experience in the HR and technology industry, Jason works closely with clients as the executive lead on strategic consulting engagements.Prior to co-founding Knowledge Infusion, Jason held senior management positions at PeopleSoft and Ceridian where he built strong relationships with industry-leading companies, and strove to provide the best service to HR organizations around the world.Jason is deeply involved in the global HR community delivering over 50 keynote addresses during 2009 as well as a frequent contributor to leading publications, such as Business Week, CIO, CFO, Talent Management Magazine, HR Executive, and Workforce Management. A native of Minnesota, Jason holds a BA and an MBA from the University of St. Thomas in St. Paul
Wes Wu is a Senior Consultant and Client Executive specializing in helping clients improve the effectiveness of their HR functions. He has worked with clients across a wide range of industries, including manufacturing, high tech, financial services, hospitality, entertainment/media, biotechnology, utility, insurance, and government. Wes has led HR service delivery design and implementation in a variety of industries for medium-sized regional organizations and very large global enterprises. His experience includes HRO, HR shared services, HR call centers, HR staff redeployment, and technology data centers Before joining Knowledge Infusion, Wes was a senior consultant for a large global consulting firm, a system consultant for a leading out-sourcer, and a human resource director in the manufacturing and financial services industries. During his career, he has implemented diverse programs improving HR efficiency and integrating HR with operational strategies.
Barbara Levin has more than 20 years experience in marketing executive roles with leading HCM software vendors and service organizations. She is a frequent author and speaker in the HCM industry - addressing how organizations strategically leverage emerging HR technologies to meet business initiatives and goals. Levin been very active in the Shared Services community. She was invited to Chair the 2008 HR Shared Services Week Forum and will also Chair the 2009 event.
