Driving Leadership Accountability Through the Right Business Metrics


Measuring employee engagement is no longer new, or the latest fad.  It is a vital component of an organization’s talent strategy.  Yet, if your engagement initiative is not delivering the culture change and increased business performance you and your senior team expect, it’s time to raise the bar.  Finding ways to link employee engagement results to your key business metrics not only takes analytical expertise, it puts your engagement efforts on center stage, which can be uncomfortable.
In this session, you will hear from three organizations that have integrated engagement results with business metrics in ways that deliver impact and dramatically increase leadership accountability for creating an engaged workforce. 
You will learn:

  • How Enterprise Holdings encourages local management by matching engagement scores with core performance metrics
  • How engagement is the linchpin to driving store metrics and financial success at Best Buy
  • How United Technologies measures and draws attention to the importance of inclusion in all aspects of their businesses


Mark Phelps

Chief Engagement Enthusiast, TNS Employee Insights

John Steele

Senior Manager of Human Capital Analytics, Best Buy

Moon Passino

Vice President Human Resources, North Central Region, Enterprise Rent-A-Car | National Car Rental | Alamo Rent A Car

Patti Muldoon

Chief of Employee Engagement, United Technologies