When a Ritz-Carlton in Palm Beach, Florida had to become an independent-minded newly-branded hotel, Simon and his team embarked on a journey to change and install a completely new set of values into a workforce once loyal to a different culture. Simon explains how values led leadership can transform your business, discussing what might happen if your employees become disengaged from your identity and revealing how they become your brand’s biggest asset when they become fully engaged employees.
In this session you will learn:
- How to move your business from zero to hero in less time than you imagine
- The missing ingredient most employers forget
- Strategies to guarantee training success
- How to manage and motivate staff to become an industry benchmark
- Why leadership accountability is your biggest challenge