Mapping the Performance Review from Administrative Function to Performance Imperative


Gap Inc. radically reinvented their performance management process from one that focuses on administrative and compliance, to one that focuses on performance. From one with ratings and reviews, to one with discussions that drive performance. The new process known as GPS - Grow. Perform. Succeed. - is based in neuroscience and strives to create a more positive employee-manager feedback experience. Like a real GPS, Gap’s GPS enables managers to help their employees “recalculate” as they make their way towards their goals.
You will learn:

  • How to make the business case and engage leaders in revitalizing the performance process
  • The research, benchmarking, and methodology used
  • The results and lessons learned of this bold implementation


Rob Ollander-Krane

Director of Talent Planning and Performance, Gap Inc.