Checking In with Protective Life: How the Insurance Company is Evolving the Performance Management Processes using Design Thinking


Protective Life is a mid-market company trying to innovate and grow rapidly in a slow-growth industry. To do this, the company’s leaders recognized they needed to redesign performance management to focus less on appraisals and much more on improving performance and unleashing the power of people to innovate. Specifically, they are creating a system designed to foster continuous conversations that are built into employees’ workflow, provide managers with the information they need at the moment they need it, and enable employees' networks to provide feedback and recognition.
You will learn:

  • How Protective identified its new performance management strategy
  • Details on how performance feedback and coaching are being built directly into managers’ and direct reports’ workflow
  • The role of supporting resources (e.g., training, hand-outs, technology)
  • Lessons learned and plans moving forward


Stephen Owens

Vice President of Talent Acquisition and Development, Protective Life