Jean-Phillippe Mula has over 15 years of experience in applying design and data principles to business change through learning. Experienced in Six Sigma, Quality, and Operations, Mr. Mula has a passion for leading structured transformations. He was responsible for Support Effectiveness within LinkedIn’s Global Customer Operations team, leading programs to empower 700+ representatives to provide superior customer engagement. In leadership positions at Microsoft, he ran decision support for their multimedia platforms. Currently at Charter, he led the vision to elevate the L&D function through Charter’s merger of TimeWarner Cable and BrightHouse Networks, to deliver agile, adaptive learning services through a new operating model.