Mark Royal is a Senior Director for Korn Ferry Hay Group, based in the firm’s Chicago office. He helps clients attract and retain talent, foster innovation, manage change more effectively, and enhance customer satisfaction and business performance. His particular areas of focus include relating employee engagement metrics to individual and organizational performance and structuring work environments to translate high levels of employee motivation into improved results. Mark also plays a leading role in directing Korn Ferry Hay Group’s annual research with Fortune magazine to identify the World’s Most Admired Companies and uncover the business practices that make these companies highly regarded and highly successful. He co-authored the book The Enemy of Engagement, which gives managers insights and tools for ensuring their teams are both willing and able to make maximum contributions.
Mark holds a Ph.D. in sociology from Stanford University and a Bachelor’s degree in sociology from Yale University.
Content Featuring Mark Royal
Enabled employees are engaged employees. In this HCI Keynote video, Brent Louie of Capital One and Mark Royal of Korn Ferry Hay Group share perspectives from research and experience that describe some of the best ways to facilitate ...Read more
Learn how HR can enable organizations to get timely and relevant feedback without the need to be experts in research methodology or technology. Explore the rise of Agile Employee Research and how you can adopt the key principles to learn more from and about your employees than ever before.
A sense of balance between what people contribute to your organization and what they get back in return is fundamental to engaging, motivating and retaining employees. Learn how reward strategies, policies, and programs influence employees’ perceptions of program fairness and gain practical advice on how you can build confidence that your reward programs are fair.
Business success is dependent on an engaged workforce that is uninhibited by bureaucracy and micro-management. As economies and industries change, organizations will need to change the way they manage, develop, and engage. In this HCI Keynote ...Read more
Find out which elements of the employee work experience are most impacted by changes at the top and learn how HR can proactively respond to these changes
The next time difficult steps are called for in your organization, you’ll have a clearer understanding of the workforce implications – and what you’ll need to do to keep employees engaged and well positioned for success.
Employee engagement links both directly and indirectly to customer experience. Without data to back up this claim, the linkage could be seen by some as tenuous at best. Find out how to pinpoint the touch points where happy employees equal happy customers.
Every employee brings a unique perspective to the workplace. It's HR's challenge to unlock the value that each of them brings to the firm through understanding more about their value systems and how to create a culture that encourages all demographics to perform at their best.
A recent Hay Group report, The New Rules of Engagement, identified 6 powerful megatrends that are fundamentally changing how people work, what they care about in the workplace and what you’ll need to do to motivate them and position them to perform at their best.
Revisiting last year's employee engagement trends can help to answer the question, have things changed for the better or have engagement levels fallen?