Nikki is a learning architect who is passionate about learning. Nikki uses a variety of different authoring tools to create and develop learning that comes to life for the learners. Her goal is to create “ah-ha!” moments in learning that not only drive behavior change and overall performance improvement, but that also align with business strategies. She is able to achieve this goal at Fiserv through continued collaboration with engaged business partners and stakeholders throughout the project lifecycle. The Fiserv culture embraces learning to ensure success for its employees, and provides an environment in which she is empowered to take a stand for learning and add unique value to the organization.