Susan DeFazio

Principal and Global WFP Lead, Kelly Outsourcing & Consulting Group (KellyOCG)

Susan is currently engaged as a Supervising Consultant within the Global Centers of Excellence. Based in London, UK, Susan's specialist topics include strategic workforce planning, human capital strategies and advising on stakeholder engagement practices.

Susan has extensive experience in the human capital sector which includes leadership positions in staffing operations, strategic account management, thought leadership and has developed a CRM model with practices designed to support understanding, mutuality, trust and longevity.

Over the last 2 years Susan has directed and crafted the discovery, design and development of strategic workforces planning practices. These help to: educate, guide and underpin the generation of strategic insight and unlock how peoples plans can be leveraged to create immediate and future organizational goals.

The institutions where Susan has studied include: Henley University of Reading, INSEAD Business School, Cranfield University, Human Capital Institute and London Business School. She is HCI certified as a human capital strategist and in strategic workforce planning and has recently been appointed as an innovation Champion, within the Office of Innovation, engaging in activities which encourage thinking around new paradigms and open collaboration.