AT&T Dials-Up Employee Engagement to Drive a Customer Focused Culture, Higher Sales and Extraordinary Customer Service

Agenda

If satisfied customers are the lifeblood of healthy organizations, then customers who are truly impressed are the hallmark of premier organizations.  Learn how AT&T is creating a culture of excellent service by engaging employees from the moment they're on-board with leaders who understand their needs and inspire them to achieve high performance levels.  This session will discuss innovative approaches on how to leverage employee engagement to deliver extraordinary customer service and drive sales.

Presenter

Sherie Britain

Director of Sales Operations at AT&T Mobility