Leveraging Continuous Feedback to Redefine Performance Management


CHRISTUS Health is redefining Performance Management by leveraging a culture of continuous feedback to improve employee engagement and outcome metrics. The team will share insights on the transformation within CHRISTUS as they work to replace the annual process with continuous feedback, quarterly goal management and leader coaching.
You will learn:
How CHRISTUS Health...

  • Developed this strategy and roll out plan.
  • Leveraged current feedback channels to advance this initiative.
  • Integrated conversation models and leader coaching.
  • Developed measurements on effectiveness of the transformation.


Greg Fratantoni

Director of Workforce Planning and Performance Management, CHRISTUS Health

Lisa Reynolds, Ph. D. SPHR

Vice President of Talent Management, CHRISTUS Health