Using Data to Re-Humanize the Candidate Experience


At Capital One recruiters knew they needed to create a better candidate experience.  A grassroots movement ensued and management heard.  Then Capital One applied its consumer focused data analytics to its candidate experience. Capital One has spent the past two years surveying every job candidate who interacts with its recruiters.   As a result, they are tweaking the details of its interview process for a more positive experience—not only as a potential employee, but also as a potential customer.
You will learn:

  • Why candidate experience matters so much to recruiting success.
  • How informational-based analytics has improved the candidate experience. 
  • How to fine-tune the candidate process from the interviews to the recruiters.


Christina McClung

​Senior Director, Card Recruiting, Capital One