Your company’s human capital management challenges are unique, but that doesn’t mean you can’t take advantage of best practices developed by leading organizations. HR strategy is the right mix of programs, systems, and team members, and with it, you can get a complete view of your talent. You can also learn how to design talent initiatives that support the entire employee life cycle, from recruitment to retirement.
Perhaps you’ve been on the workforce planning journey for a year or two or perhaps even longer. You’ve come a long way and now you are starting to wonder how mature your workforce planning function is relative to “best practice” and other companies. It may be time for a third-party audit of your strategic workforce planning initiative.Read more
In the Internet driven marketing world we live in today companies across all industries are interested in and tracking our every interaction with them, whether occurring over the web, in the brick and mortar locations via an IVR (Interactive Voice Response) system, or while on the phone with a customer support representative. In turn, companies use analytic techniques to mine an extensive array of data to identify how best to acquire, convert, and retain customers. Once visitors are on a website, all that valuable behavioral data is captured and used to segment customers and prospects by their actions.Read more