Career Development

An HCI Topic

Traditional career paths no longer exist in organizations today. Instead, offer your employees dynamic development and learning opportunities that provide them with the skills they need to move up and around your organization. Learn how to create development programs that utilize performance plans, stretch assignments, departmental rotations, and coaching and mentorship to prepare employees for new responsibilities.

Featured in Career Development:

Webcast

Accelerating Time to Experience for “First Time” Leaders

Webcast | Presented By: Amanda Young Hickman, Karen Powell | Webcast Aired: 2 days ago
Front line leaders are critical to an organization’s success, however they often have limited experience leading teams and managing through complexity. As a result, they learn - and make mistakes - in real-time; on the job, often with ... Read more
White Paper

Four Principles to Maximize the Value of the Training You Provide

White Paper | Author: John Ager, Master Facilitator and Trainer, Kepner-Tregoe, Inc. | Source: Kepner-Tregoe | Published: October 24, 2014
As a general rule, when training is offered it is because we believe employees don't have the necessary knowledge and skills to achieve the results we need. This assessment can be either reactive: problems remaining unsolved; decisions being ... Read more
Blog

Ditch Your 9 Box and Simplify Succession Planning for Success

Blog | Author: Amy Hirsh Robinson | Source: HCI | Published: October 16, 2014

To the shock of some and the delight of others, I always advise clients and HR colleagues to ditch their 9 Box tool if they want to engage in successful succession planning. For those unfamiliar with the tool, the 9 Box is essentially a chart or grid commonly used to examine talent within the organization and to make succession planning decisions. Placement of potential succession planning candidates in the 9 Box is determined by ratings of performance and potential – both based upon a three point scale (low, moderate, high). Each of the 9 boxes or categories derived from the ratings are labeled. For example, the high performer/high potential category may be labeled “Consistent Star.”
 

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Article

The ROI of Talent Management

Article | Source: Cornerstone OnDemand | Published: September 30, 2014
Over the past decade, talent management initiatives have become one of the top priorities within global organizations. While the business value of talent management investments is often recognized discretely through ... Read more
Customer Experience

Don’t You Want My Money? How Learning Can Improve the Customer Experience

Blog | Author: Meg Temple, Senior Content Manager, SumTotal Systems | Source: HCI | Published: September 25, 2014

There is a well-known connection between customer experience and employee learning programs. They have the ability to increase knowledge, subject mastery, satisfaction and engagement. But, often learning programs are limited to the internal employees who want to improve their impact on customer experience. The extended enterprise — your network of customers and partners — are often neglected, yet they are just as important to the overall experience.

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