Traditional career paths no longer exist in organizations today. Instead, offer your employees dynamic development and learning opportunities that provide them with the skills they need to move up and around your organization. Learn how to create development programs that utilize performance plans, stretch assignments, departmental rotations, and coaching and mentorship to prepare employees for new responsibilities.
To the shock of some and the delight of others, I always advise clients and HR colleagues to ditch their 9 Box tool if they want to engage in successful succession planning. For those unfamiliar with the tool, the 9 Box is essentially a chart or grid commonly used to examine talent within the organization and to make succession planning decisions. Placement of potential succession planning candidates in the 9 Box is determined by ratings of performance and potential – both based upon a three point scale (low, moderate, high). Each of the 9 boxes or categories derived from the ratings are labeled. For example, the high performer/high potential category may be labeled “Consistent Star.”
There is a well-known connection between customer experience and employee learning programs. They have the ability to increase knowledge, subject mastery, satisfaction and engagement. But, often learning programs are limited to the internal employees who want to improve their impact on customer experience. The extended enterprise — your network of customers and partners — are often neglected, yet they are just as important to the overall experience.Read more