Building and Leading Teams

An HCI Topic

Your employees can demonstrate leadership in any role. Today’s workforce is filled with teams that must perform efficiently together, and team members are often located across multiple regions. Learn how to identify employees that will contribute to a high-performing team, recognize what communication techniques support knowledge sharing and collaboration, and discover ways to encourage employees to step into leadership roles within the team dynamic.

Featured in Building and Leading Teams:


The Emotionally Intelligent Leader

Blog | Author: Dr. Doug McKinley | Source: HCI | Published: July 23, 2014

Have you ever wondered why some leaders thrive and others struggle?  I have interviewed dozens of very smart leaders who never reach their desired or predicted impact.  For the better part of a decade, I have been researching, reading and dialoging with successful leaders about the “other” type of intelligence they use in their leadership responsibilities.  In the past decade we have now realized and coined another form of intelligence that seems to be even more important to success than conventional cognitive intelligence: Emotional Intelligence (EI).

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The No. 1 Enemy of Customer Experience Transformation

Article | Author: Lior Arussy, President and Founder, Strativity Group | Published: July 22, 2014
I discovered a simple truth after over 150 journeys with clients, working toward transforming their organizations into customer-centric centers and toward delivering exceptional customer experiences consistently. There is a hidden enemy working ... Read more

Cultivating Leadership Skills

Article | Author: Amanda Young Hickman | Source: | Published: July 21, 2014
There are hundreds of inspiring quotes—“Leaders aren’t born, they are made” (Vince Lombardi, among others), and books and blog postings about developing your leadership skills.  They offer useful advice and thought ... Read more

3 Steps to Defining Your Corporate Values

Blog | Author: Halley Bock, CEO & President, Fierce, Inc. | Source: HCI | Published: July 2, 2014

Defining your company’s corporate values can seem like a daunting task given its importance in setting your corporate culture. After all, your culture determines how your employees will achieve all those lofty goals you made. While it isn’t an exercise to be taken lightly, it doesn’t need to be weighed down in process. Follow these 3 steps to uncover your values while fully engaging your team.

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