Chief People Officer
Frisch's Restaurants, Inc.

11:05 am

11:05am-11:40am Generating Trust: Creating Authentic Communication and Transparency

General Session
It was Stephen R. Covey who shared, “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships”. It has also been said that “trust starts with truth and ends with truth”. Both of these quotes are powerful and simple reminders that using authentic communication and transparency are key ingredients in generating trust. But how do you generate trust in the face of a global pandemic with so much uncertainty?
This certainly is no easy task, but we will explore how Frisch’s Big Boy was able to pivot quickly and accelerate their revolution plans to include launching the Frisch’s Big Boy Market, changing their service model and launching new products, all the while providing care and support through tools like Your Wellbeing Resource Library.

In this session, you will learn:

- How Frisch’s Big Boy leveraged their company culture as one of the essential ingredients in generating trust
- Importance of resiliency, planning, and innovation in supporting authentic communication
- Innovative tools and practices designed to provide care, compassion and support to your workforce and communities