2018 Employee Engagement Conference

Retaining Talent with the Tools and Strategies Leaders Need to Drive Engagement

July 30-August 1, 2018 | Denver, CO

Please note that the times reflected in this agenda are listed in the time-zone where the event takes place. For this event, the time-zone is Mountain Time Zone.Click Here for a Printer-Friendly Version

Monday, July 30, 2018

7:30-5:00 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Chairman's Welcome Remarks

9:00-9:35 AM
Presenter:
Trish Holliday, Ed.D., Assistant Commissioner/Chief Learning Officer, Department of Human Resources, State of Tennessee
Learn More Close

Organizations are increasingly challenged to attract and retain staff. Retirement, private, and public-sector competition and evolving workplace expectations are beginning to stack up against traditional workplace practices. Questions about mobility, collaboration spaces and recruiting tools are becoming common during the interview process, and organizations are not always prepared to offer competitive answers in today’s fluid and highly-competitive job market. This interactive session offers a look at what innovative organizations including Tennessee State Government are doing to scrap outmoded practices and embrace new paradigms and the tools they use to equip and optimize their workforce.

You will learn:

  • How to develop a business case for creating an organizational employee engagement strategy
  • Employee engagement approaches and tools that have demonstrated effectiveness
  • Explore new paradigms and tips for success to apply back on the job
  • Why there's urgency for creating an employee engagement business strategy

​TOOLS:

  • Toolkit handout provided by Trish Holliday – included are specific engagement strategies and tools that haven proven successful by the State of TN.
  • Mobility and recruiting tools
9:35-10:10 AM
Presenter:
Mary Miller, CEO, JANCOA Janitorial Services Inc.
Learn More Close

Mary and her husband, owners of JANCOA, created a program encouraging employees to achieve their dreams, whether it was getting an education, learning a trade or building a long-term career. This program, popularized by Matthew Kelly’s New York Times Best Selling Book, The Dream Manager, is changing conversations for companies, communities and families worldwide. 

The results have been remarkable. Besides being the right thing to do, this is a smart business model leading to increased retention, revenue and efficiencies.  JANCOA has grown from fifty part-time staff to 600 full-time team members. The JANCOA team is well-known as the most positive and competitive the market.  Mary Miller and JANCOA are part of a broader movement known as Positive Psychology.  JANCOA focuses on creating a culture that multiplies energy and is infused with passion to drive results.  When team members at every level are engaged in achieving the goals of the business while working to achieve their personal dreams and desires, innovation happens. Customers and employees are attracted to this type of energy and success.  By encouraging your team to be passionate and engaged, it energizes everything they do.

It's a shift in mindset that is working for more people every day and this can work for your organization regardless of your industry.

You will learn:

  • The core principles to inspire dreams from employees
  • How to change the conversation with team members
  • Action steps to create momentum

TOOLS:

  • Tools stemming from Positive Psychology and strategies to leverage the “Dream Manager” program for your workforce
  • Actionable tools to change the conversations with team members and create momentum
10:10-10:20 AM
Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close

In this mini-presentation, we’ll present you with a “hacking” template and the Rules for our fast-paced Innovation Sprints which happen as interactive sessions during the conference.  This unique session will show you how to create real innovation throughout your organization with just a simple hands-on exercise!  Please pre-register at the HCI registration desk.

TOOLS:

  • Best hacking tool and how it drives innovation throughout the organization
  • The hacking template that provides a framework for innovation sprints within your organization
10:20-11:05 AM

Morning Networking Break

11:05-11:40 AM
Presenter:
Ricky M. Turner, Senior Director of Employee Experience, and Diversity & Inclusion, Whirlpool Corporation
Learn More Close

As the workforce diversifies, the practice of HR continues to evolve. Increased access to analytics and shifting demographics mean changes in your HR department are no longer optional, but necessary to stand out and attract and retain top talent. Customizing your HR practices can help enhance employees’ experience and improve their engagement, ultimately making you a more successful HR practitioner in the workplace today, and in the future. Are you ready? 

What you will learn:

  • What changes will impact how HR can – and why it should – improve employee engagement at work
  • How to use analytics to customize the employee workplace experience
  • Modern skills for contemporary HR professionals to use to improve the employee experience

TOOLS:

Analytical and design tools that guide and influence the employee experience

Tools to help customize and change current HR practices

11:05-12:15 PM

Innovation Sprints

Innovation Sprints:

Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

11:40-12:15 PM
Presenter:
Tim State, Enterprise Vice President, Humana
Learn More Close

It’s been said that culture eats strategy. Culture can make or break the employee experience, and leaders have a responsibility to make that culture as inviting and engaging as possible. A focus on health and well-being can fuel your company culture, but there are challenges to meeting the needs of a diverse workforce in a meaningful way. A company needs a well-being culture compatible with their employees’ lives; it has to provide experiences that help them thrive over the long term. People need to feel supported, and they have to sense the commitment from their leaders.

Tim State, Humana’s Enterprise Vice President of Associate Health and Well-being, will help other human resources leaders better understand how purpose plays an important role in creating a company culture of well-being. Tim’s keynote session will use real-world case studies to demonstrate how inspirational purpose can guide organizations and individuals to new heights. He’ll share how to create and fine tune employee experiences that awaken possibilities and life-changing results.

Attendees will learn:

  • How leaders need to address diverse health and well-being needs when designing experiences that drive company culture
  • What metrics to consider and how to track progress and success.
  • How to design a feedback process where all employees have the opportunity to participate and feel heard
  • How to create a high sense of belonging and meet people where they are on their own health journeys

TOOLS:

  • Tools that incorporate well-being into the employee experience to generate life changing results
  • Design tools for a feedback process where all employees can participate and feel heard
12:15-1:05 PM

Lunch

1:05-1:40 PM

Concurrent Session

Presenters:
Becky Magnotta, Senior Manager of Talent Management, DISH Networks
Luke McCollum, Learning & Organizational Development Leader, DISH Network
Learn More Close

DISH’s employee engagement has gone through multiple evolutionary stages since they launched their first engagement survey in 2012.  From learning how to make the right case for engagement, to building stronger partnerships with senior executives, they’ve found that action requires partnership.  Executive sponsorship and empowered HR Business Partners have driven increased participation, support, results, and improved and aligned action plans.

You will learn:

  • The importance of executive involvement in your engagement journey
  • How to create accountability with leaders to focus on the right things
  • How to create a climate where culture is everyone’s responsibility
  • The importance of closing the feedback loop

TOOLS:

  • Strategies you can use now for executive buy-in and accountability
  • Tools to improve and build stronger partnerships with senior executives
1:40-1:50 PM

Room Change

1:50-2:25 PM

Concurrent Session

Moderator:
Fraser Marlow, Head of Workplace Research, Energage
Learn More Close

Culture. It’s the unique character of your organization. Like it or not, every workplace has one. And in today’s environment, culture distinguishes the world’s most valuable companies. It’s also where value is created or destroyed.

Leaders at Top Workplaces have figured this out. They know a healthy culture is a competitive advantage – and they make it a strategic priority, day in and day out.

So the question is, do you have the culture you need to unlock potential, inspire performance, and achieve amazing results?

Join Energage Head of Research, Fraser Marlow, and leaders from three Top Workplaces organizations for a candid discussion about best practices for forging a winning culture. They’ll explore how:

  • Top Workplaces win with culture
  • The bottom-line outcomes of a healthy culture
  • You can use three keys to unlock potential
  • Technology can play a role in forging a winning culture
2:25-3:05 PM

Afternoon Networking Break

3:05-3:40 PM

Concurrent Session

Learn More Close

PwC People Analytics practice doesn’t just work with a wide range of clients on their employee listening programs, we are also responsible for supporting PwC’s own Global People Survey initiative.  Being our own client and surveying more than 200,000 people from over 100 countries in the PwC network gives us a unique opportunity to learn from our own people and practices. In this session, we open that conversation to you by providing specific actions and strategies taken at each level, and how PwC incorporates employee feedback to be a top 100 place to work for 14 consecutive years.

You will learn:

  • The specific actions PwC has taken to incorporate feedback into their culture
  • The successful strategies that keeps PwC as a Top Place to Work for 14 years
  • Best practices in making engagement surveys more effective and an integrated part of the culture

TOOLS:

  • The specific tools PwC has perfected to incorporate feedback into their culture
  • Tools used to integrate engagement surveys into everyday culture
Learn More Close

An inclusive workplace that understands the needs of their employees, making them feel valued and respected, has a significant and positive impact on all workers as well as their working environment.  It is Whirlpool’s goal to make it so that everyone is able to bring their authentic selves to a workplace where diversity and inclusion is an integral part of our culture.  Discover what worked and what didn’t, and the tools that performed best at helping engage all members of our workforce.

You will learn:

  • How to guide employees to create a workplace that embraces the uniqueness of everyone
  • The tools and techniques that weave inclusion into the fabric of everyday life
  • How to embed inclusion into all areas of the infrastructure that transform into core business principle

TOOLS:

  • Tools to engage all stakeholders in the process – getting buy-in from all angles
  • Tools to guide change management – and what it takes to get it done
  • Tools to drive emotional connections between an organization and it’s workforce
3:40-3:50 PM

Room Change

3:50-4:25 PM

Keynote

Presenters:
Jenna N. Filipkowski, Ph.D., Head of Research, Human Capital Institute (HCI)
Learn More Close

Employee engagement initiatives are central components of most organizations’ talent management strategies. There is strong evidence linking engagement to performance, but overall levels of workplace engagement still hover near 30% suggesting disconnects between goals and interventions. HR practitioners cite challenges in understanding the most important drivers of engagement, getting buy-in from managers and the employees themselves, and acting on the results of engagement surveys in ways that bring about effective and lasting change.

This keynote presentation unveils new, original research from HCI and motivationWorks. We surveyed several hundred organizations about the current state of employee engagement initiatives and how they are defined, evaluated, and used to improve the employee experience at work. We look specifically at the promise of behavioral science, and most notably Self-Determination Theory, as a model for empowering engagement, performance, and well-being in corporate cultures.

You will learn:

  • Ways to overcome common challenges with engagement initiatives
  • The importance of an evidence-based framework for effectively measuring key dimensions of the employee experience and tailoring meaningful and prescriptive actions that affect real change.
  • What high-performing organizations do differently to approach employee engagement and drive sustainable behavior change
  • How to best integrate engagement strategy with overall talent strategy and culture-building

TOOLS:

  • Evidence-based framework for effectively measuring key dimensions of the employee experience
  • Self-Determination Theory, as a model for empowering engagement, performance, and well-being in corporate cultures
Moderator:
Jill Christensen, Founder & President, Jill Christensen International
Learn More Close

Companies in the top tier of employee engagement outperform their peers by 147 percent in earnings per share and have a 90 percent better growth trend than their competition. However, more than 70 percent of global workers are disengaged ... sleepwalking through their day. How do you inspire employees to get off the sidelines and get into the game? Jill Christensen has uncovered four simple principles to turn your disengaged workforce into a unified high-performing team, resulting in increased profits, customer satisfaction, productivity and retention.  Join Jill at this interactive session and share insights and robust discussions with your peers.

You will learn:

  • New perspectives on employee disengagement that just might surprise you
  • The No. 1 reason employees don’t engage and why that’s important to you
  • The leadership skills you need to possess to stage an employee engagement revolution
  • A practical four-step process you can apply immediately to re-engage your employees
  • Clarity on next steps and inspiration to achieve your goals

TOOLS:

  • Four simple tools to turn your disengaged workforce into a unified high-performing team
  • A practical four-step process you can apply immediately to re-engage your employees
4:25-4:30 PM

5 Minute Stretch

4:30-5:05 PM
Presenter:
Colleen Murray, Workshop Facilitator, Second City Works
Brittany Aguilar, Ph.D., Director, Kantar TNS Employee Insights
Tyler Dean Kempf, Writer, Director, and Corporate Facilitator, Second City Works
Learn More Close

Asking for your employees to be engaged with their work without giving them the space, time, and skills to do so is like asking someone to get into physical shape without giving them access to a gym or any actionable information on diet or exercise.

Enabling engagement - like most things - comes with knowledge and practice. If you want your people to connect you must give them practice connecting.

That’s where Second City Works comes in. We take our play very seriously and our improv-based methodologies will provide you with engagement exercises that you can take back to the office to allow your employees to increase their focus, intention, empathy and overall commitment as individuals to the goals of your business.

You will learn:

  • Conversation tools that will make you rethink the unintentional intent that comes across to others
  • Improv tools that improve communication, conversations, and engagement
  • How to spread the fun while training front-line managers with these easy exercises

TOOLS:

  • Simple Improv tools that create a big impact in communication and conversations
  • Conversation tools that foster respect and real communication
5:05-6:15 PM

Networking Cocktail Party - Business Card Exchange

Tuesday, July 31, 2018

7:30-5:00 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Chairman's Welcome Remarks

9:00-9:35 AM
Learn More Close

 Jodi Berg, Ph.D. is the fourth-generation leader and great-granddaughter of the founder of Vitamix, a beloved brand whose high-performance blending solutions are used by millions, from top chefs in many of the world’s finest restaurants, to home cooks, athletes and celebrities. Jodi believes that to achieve this stature, a company must create what she calls a “WOW!” experience. She can share how to organize a company to ensure a WOW! experience; how to make the WOW! purposeful, and most importantly, how to energize and activate the front-line of the WOW! army, which are the employees who every day create a better customer experience. This is done, in part, by aligning purpose throughout the organization – where every department and individual is aligned on the company purpose and business objectives.

You will learn:

  • Proven successful ways to ensure a WOW! employee experience
  • Strategies to energize and activate the front line workforce army
  • Tools to align purpose and business objectives throughout the organization

TOOLS:

  • The tools and elements needed to provide a WOW! employee experience
  • Verified strategies to engage the front-line managers and their teams
  • How to use “purpose” as an effective tool for engagement
9:35-10:10 AM
Learn More Close

On-boarding is a common practice that nearly every organization uses to welcome employees and orient them with the policies, culture, history, and practices of the company. But is one morning or even a full week of traditional on-boarding enough to help new hires become purposeful and productive members of the team? If we're being honest, probably not. Atlassian believes that all companies and all teams benefit from working in a more open, connected way. That's why Atlassian engages in pre-boarding new starters as soon as they sign their offer letter.

In this session, Bek Chee, Atlassian's Head of Talent, will share strategies and experiments at Atlassian that go beyond traditional on-boarding programs. Bek will also share thoughts on how a design and research mindset will impact the future of early-stage employee experience.

You will learn:

  • Three key touch points that can make or break the "day zero" experience for new starters
  • Tools and practices that you can adopt to kick off your pre-boarding program
  • How, specifically, to track and measure success
  • The benefits of a pre-boarding plan as highlighted by empirical research

TOOLS:

  • Toolkit for adopting and designing an onboarding experience that goes beyond the traditional
  • 3 critical tools that can “make or break” the onboarding experience
  • Tools for tracking and measuring success
10:10-10:20 AM

Room Change

10:20-10:55 AM

Concurrent Sessions

Moderator::
Vince Vu, Performance and Strategy, King County, WA
Brooke Bascom, Engagement Manager, King County, WA
Trish Holliday, Ed.D., Assistant Commissioner/Chief Learning Officer, Department of Human Resources, State of Tennessee
James Egbert, Human Capital Strategist, US Dept. of Health and Human Services
Learn More Close

Public sector employees suffer from an image problem – they are often thought of as faceless bureaucrats who are old-fashioned, stuck in their ways, and unwilling to tolerate any change to processes that were created decades ago. This negative stereotype, when coupled with frequent and abrupt changes in leadership, a strong union influence, and constraints on the use of incentives, creates a challenging environment for employee engagement.

Despite these challenges, employee engagement is far from a lost cause in the public sector. Our HR departments and leadership teams have found unique and creative ways to engage our workforce. In fact, public sector employees have something that everyone is looking for – an employee base that is driven not by profits or lifestyle, but by purpose. In this invigorating panel discussion, join public sector engagement professionals in a discussion about how they’ve been able to harness this purpose-driven workforce. We’ll discuss tips, tricks, and strategies that are not only useful for other public sector professionals, but anybody seeking creative, cost-effective, and meaningful tactics to nurture employee engagement.

You will learn:

  • Creative approaches for employee engagement when working in a constrained and highly scrutinized environment
  • How to make the case about why employee engagement is important to public sector leadership
  • Practical tips on how to tap into the purpose-driven advantage of public sector employees

TOOLS:

  • Tips, tricks, and creative strategies for cost-effective tactics for employee engagement
  • Tools for change management in the public sector
  • Strategies for engaging an employee base that is driven not by profits or lifestyle, but by purpose
Learn More Close

While engagement is an on-going organizational imperative, the real test occurs during times of uncertainty and change. Intentional decisions to evolve or transform strategy, culture, and operations, offer fresh opportunities to maintain and ideally spark a new level of engagement. Under those scenarios, engagement strategies require capable leaders to motivate and inspire teams through the process. Yet, often these efforts fall short or fail as leaders were unprepared to navigate the dynamics of change and its direct impact on engagement.

The United Stated Golf Association (USGA) is currently living that experience.  As a 124-year-old mission and values-driven organization, serving a game five times as old, we are undergoing a rapid, but intentional transformation to influence the next generation of golfer, golf facility, and fan. To ensure a vital future, we are thinking and acting differently, cultivating a more open-minded approach, and are far more collaborative and proactive. A key factor is our time and investment to ensure that all staff members, from our CEO on down, are more agile and resilient. We have accepted the challenge to be a smarter, non-profit organization, balancing history and tradition with our role as leader and steward of the game using modern approaches to engage customers.

This session explores one element of our journey, namely our Leading with Impact (LwI) Program, a 15-month experience developed for key leaders in the organization to personally and professionally prepare themselves, each other and their teams for the future we are creating.

You will learn:

  • The key tenets and processes of the Leading with Impact leadership program
  • The learning outcomes, their impact, and the value of business influenced capstone projects
  • How “Leading with Impact” and our parallel incentive structure, called ICP, has improved staff engagement and alignment

TOOLS:

  • Tools for non-profits to train leaders to engage and lead with Impact
  • New ideas for incentive structures that improves engagement and alignment
  • Strategies to help all staff members become more agile and resilient
10:20-11:10 AM

Innovation Sprints

Innovation Sprints:

Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

11:10-11:50 AM

Morning Networking Break

11:50-12:25 PM

Concurrent Session

Presenter:
Cheri Sagona, AVP, Culture & Communications Leader, Safelite AutoGlass
Learn More Close

As supervisors become increasing recognized as the lynchpin in engagement, HR’s role becomes one of support for leaders who are now both accountable for and empowered to drive engagement.  To achieve real employee engagement HR must develop, equip and empower managers with the right tools to translate the corporate vision into day-to-day business practices - helping individuals understand the value of their role in achieving organizational goals.

At Safelite, we truly value people’s voices. With a culture and communications team dedicated to what we call, our associate experiences, Cheri will share how Safelite conduct surveys and feedback sessions, tied to commitment plans to impact engagement on the local level.

You will learn:

  • The tools to train and coach managers to successfully drive engagement daily
  • How to create and influence a culture of “multipliers” with new manager criteria
  • How Leaders can communicate organizational goals that resonate with employees
  • How to create trust and transparency with leaders as part of your organizational culture

TOOLS:

  • Tools to train and coach managers to successfully drive engagement daily
  • Communication tools for Leaders that resonate with employees
12:25-1:25 PM

Lunch

1:25-2:00 PM
Presenter:
Elaine Page, Vice President HR & Chief People Innovation Officer, Northwell Health
Learn More Close

As the chief people innovation officer, Elaine has focused on improving the workplace experience through a strong EVP, coined “Our Promise,” which is built around Northwell Health’s five core values.  The EVP is used as a road map of what we value, who we are, and what we expect. It allows employees to make the right decisions for the organization and provides a framework for future employees to make their own decisions and choices.  The EVP is built into the core of our culture and guides initiatives like employee mobility, talent evaluations, and recognition strategies that enables leaders to commend employees, whether for a major achievement or to simply let them know that they’ve noticed their work that day.  Join Elaine to learn the tools and strategies that enabled Northwell Heath to increase their engagement and retention numbers in this very competitive marketplace.

You will learn:

  • Recognition tools that engage and motivate employees typically under stress and constant change
  • How to integrate an EVP into the heart of your culture as a guiding force for alignment to organizational values and purpose
  • Blueprint to high mobility with talent reviews and customized development plans

TOOLS:

  • Recognition tools that embed quickly into your culture
  • Proven strategies for creating mobility that drives retention and fills talent gaps
  • Tools for developing and integrating a strong EVP that guides behavior, performance, and organizational values
2:00-2:10 PM

Room Change

2:10-2:45 PM

Concurrent Session

Presenter:
Christopher Rotolo, Vice President Enterprise Organization Development, PepsiCo
Learn More Close

We’ve recently found that by including the overall wellness of employees in our metrics we can discover one of the true measures of engagement.  Research has shown the wellbeing metric is also a key indicator of individual and organizational performance, but how to do you actually measure the wellbeing of a workforce?  And how do these engagement measures relate to the actions you’re trying to harness?  Join us and learn how linkage analysis identifies possible correlations between your employee survey data and data from your HR and business systems to provide key insights into the true state of your workforce.

You will learn:

  • The key indicators in engagement metrics that can link with the behavioral actions you’d like to foster
  • The specific metrics that allow you to focus action where it’s needed to get results
  • How to measure the wellbeing of an organization and how to best leverage these metrics for increased engagement and performance

TOOLS:

  • Metrics and standards you can replicate to gauge wellbeing and forecast performance
  • Linkage analysis tool to find correlations between behaviors and organizational goals
Presenter:
Tangie Pettis, Talent Acquisition Manager, Aspen Dental Management, Inc. (ADMI)
Learn More Close

Do you struggle with keeping your teams connected?  Are you facing challenges as you seek to communicate with part-time and virtual employees?

With current research identifying that nearly half of the American workforce is virtual in some capacity, it is critical to remember that part-time and virtual employees are equally as important to a company’s success.   Often times, these workers can easily be out of sync with the day to day operations

No employee status or location is superior to the other.  Let’s walk thru ways to avoid the “out of sight out of mind” cycle.

What attendees will learn:

  • How to create cohesiveness among employees
  • Ways to streamline communication among distributed workforces
  • How to help remote employees increase their value as teammates

TOOLS:

  • Communication tools that create a bond with virtual employees and their managers
  • Collaboration tools to better integrate virtual employees with their teams and leaders
  • Tools and strategies specifically aimed at making the virtual and part time workers feel valued as well
Moderator:
Robert Stewart, Ph.D., HR Administrator and Faculty, Brigham Young University Idaho
Learn More Close

Recent research suggests that a large percentage of our employees experience either financial stress, relationship stress, or both. While the numbers of those suffering from these forms of stress have already reached epidemic proportions, data suggests that this problem has actually been getting worse over the last few years (especially for Millennials and Post-Millennials).  Further, since few employees are able to effectively “check their stress at the door,” this stress has a profound impact on the engagement and satisfaction of our employees.

Robert Stewart uses his unusual background (HR professional and social scientist), to provide an intriguing “out of the box” perspective on these contemporary employee challenges. In this interactive roundtable, he will lead a discussion regarding the importance of helping our employees reduce their “at home” stress in order to improve their “at work” engagement. Finally, Robert will share some strategies that can help companies create a game plan to reduce the financial and relational stress within their respective organizations.

You will learn:

  • How this stress not only impacts the health and happiness of our employees, but how costly is also is to our organizations
  • Why these forms of stress are often “invisible” to supervisors and colleagues and how we can change our culture so employees no longer suffer in silence
  • How to combat these problems with effective (but largely unused) social science solutions
2:45-2:55 PM

Room Change

2:55-3:30 PM
Presenter:
Tracey Wood, Vice President People & Organization, Mars Wrigley Confectionery
Learn More Close

In 2016 Mars Confectionary, which ranks as one of the nation’s largest private companies, was named one of the "happiest companies in America*" highlighting the successful engagement and retention strategies in place for more than 75,000 employees worldwide.  Retention is also high with 12 percent of Mars Chocolate North America’s 4,000 employees having been with the company for 12 or more years, and many families have been represented in the company’s workforce for several generations.

Mars has found it's important for big businesses to feel as small as possible and making sure that leaders of all levels are accessible and approachable is one way of achieving this goal.  Other strategies that has kept Mars in high engagement numbers in spite its increasingly large employee growth includes allowing employees to take stretch jobs in new locations, competitive benefits packages, flexible work arrangements, allowing employees to spend up to 6 weeks supporting projects by partner organizations such as the Rainforest Alliance or World Wildlife Federation and even health care for part time employees.  Join us and discover the tools Mars Confectionary has used to drive innovation and retention while achieving substantial growth.

You will learn:

  • Effective engagement strategies any organization can institute to help drive engagement and employee retention
  • Low cost and inventive ways to invest in your people
  • Tools to help manages to actively drive engagement and communication

TOOLS:

  • Tools to create compelling benefits packages that motivate
  • Leadership strategies and communication tools that keep managers connected to employees
  • Tools to create stretch assignments and off site work for good causes
3:30-4:05 PM
Presenter:
Donald Sandel, Associate Director, Talent Development, Astellas Pharma
Learn More Close

With the recent advances in neuroscience, we have seen compelling research around the old paradigm that its success first and then happiness later and how this has been turned on its head. By retraining the brain and developing new positive mental models, we can improve our outlook, how we respond to negative challenges, and upgrade our own work performance. Psychologists have completed a meta-analysis and determined that a positive mental model leads to success in every relevant domain, including work, home, health, and relationships. This also is a fresh approach to employee engagement and well-being.  HOP employees are engaged employees and improving engagement scores on a team, business area, or organization has irrefutable benefits. [i]A multi-industry study of six companies found on average that a thriving workplace increased performance by 16%. [ii]Happy employees are 85% more efficient at their work and 10 times less likely to take sick leave.  By increasing engagement, productivity and well-being, “going positive” has immediate impact on the bottom line.

You will learn:

  • How happiness, optimism, and positivity (HOP) literally changes the physiology of the brain
  • The roadmap to overcome our evolutionary bias to negativity
  • To begin developing new neuromaps that default to the positive
4:05-4:30 PM
Keynote:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close

We've saved the best for last!  Join us to discover the newest hacks created in the last two days by you and other attendees at the Innovation Sprints.  Each Sprint session has voted on the best hacks created your peers and the winning groups will share their best ideas on stage for all to share.

Wednesday, August 1, 2018

7:30-8:30 AM

Breakfast

7:30-12:30 PM

Workshop Registration

8:30-9:40 AM
Workshop Facilitator:
Justin Black, Senior Director of People Science, Glint
Learn More Close

Feedback is a gift. It fuels growth. Leaders who turn feedback into regular conversations — candid, mutually supportive, productive discussions — about engagement and performance lead their teams and organizations from good to great. These leaders create environments where people feel valued, aligned, and committed to the organization.

Why don’t more managers maintain a practice of meaningful conversations?

In this interactive workshop, led by organizational development expert Justin Black, you’ll learn how to help your managers create team environments where high-quality, on-demand conversations are the norm rather than the exception. Justin will share case studies and a step-by-step plan for designing an effective transformation strategy to help you lead your organization from “listening” to “growing and winning.” Participants will use that framework and the support of their table-mates to sketch out a customized conversations plan for your organization.

In this workshop, you’ll learn:

  • How to design and build an effective transformation strategy to inform when and how you change conversation habits and measurement approaches
  • How to effectively use a combination of technology and training to help managers facilitate frequent conversations
  • How to help your people love their jobs by building, scaling, and reinforcing the right conversations habits

TOOLS:

  • Design tools to blueprint a system of frequent conversations
  • Training tools for managers in connecting and communicating with team members
  • Development tools that help managers set career and business goals
9:40-9:55 AM

Stretch Break

9:55-11:05 AM
Facilitators:
Colleen Murray, Workshop Facilitator, Second City Works
Brittany Aguilar, Ph.D., Director, Kantar TNS Employee Insights
Tyler Dean Kempf, Writer, Director, and Corporate Facilitator, Second City Works
Learn More Close

You need your leaders to craft and deliver an environment where employees can be engaged, work smart, work creatively and to collaborate with purpose. Yet, you continually run into the same old workplace conventions and dysfunction that makes doing so an incredible task. In a sense, culture has eaten your strategy for lunch once again!

Business is tough and being empathetic, creative, and high performing talent magnets are harder (that’s the comedy part). We give you and your team the tools to work through, past and beyond the barriers that we face each working day (that’s the improvisation part) - to make working not such hard work.

To help you build fresh leader capabilities to engage the workforce we will demonstrate how you can create sustainable leader development… with ideas that work and that they actually like!  Learn simple, evidence-based techniques that will empower leaders to increase engagement, transform culture, break down barriers, foster collaboration and thrive.  That’s right! We are talking about root cause analysis, continuous improvement, and change management.

In this energetic 70-minute session hosted by Second City and TNS, you will enjoy interactive opportunities to collaborate with other participants and industry experts.

You will learn:

  • How to empower leaders with communication strategies that retain and attract top talent, develop a stronger customer base, and change everything with a magnetic culture.
  • Tips leaders can use to leverage data and empathy to connect with employees in new ways.
  • How to develop and practice a new skill set to grow the comfort zone for your leaders.
  • How to combine science and fun for fresh approaches to classics like root cause analysis.
  • The code to perfect, simple, continuous improvement strategies for managers to transparently drive sustainable engagement.
  • The tools and help you create a plan to eliminate those chronic pain points for good!

TOOLS

  • Science based fun tools that transform culture, foster collaboration, and increase engagement
  • Improv tools your managers can use immediately to better connect and engage their teams
11:05-11:20 AM

Stretch Break

11:20-12:30 PM
Presenter:
Debra Corey, Global Head of Engagement, Reward Gateway
Learn More Close

Continuous recognition from managers and peers is a proven contributor to higher levels of employee engagement and productivity. And yet, 54% of employees don’t feel their boss does enough to appreciate them. Showing your employees you care isn't a “nice-to-have,” it’s a must have for your people, and for your business.  Employee recognition should be sent by more than managers and leadership – peer-to-peer recognition is an important building block in creating a culture of continuous recognition across all levels of the organization.  Learn how to let the entire company celebrate moments of continuous employee recognition by bringing them into the limelight with social recognition.

You will learn:

  • How to define your employee recognition strategy to create the biggest impact for your workforce
  • How to make key recognition initiative decisions to kick off or enhance current R&R programs
  • How to shine a light on your program to increase participation and adoption

TOOLS:

  • Recognition tools that celebrate reasons to spotlight employees for excellent service
  • Tools for changing behavior and culture based on what is rewarded and valued in your organization