Frequently Asked Questions

General Account Information

Q. How do I become a member of HCI? Is there a fee to be a member?

Any individual can join and become a member of HCI by clicking on the "Login/Register" link at the top of the page and registering for a complimentary Community Membership.

Q. How do I access my account information?

  1. Go to www.hci.org.
  2. On the top navigation select the "Log In or Register" link.
  3. Enter your e-mail address and password.
  4. Near the top left of the page you'll notice the page says "Welcome (your name)".
  5. Click on your name & that will bring you to your account information. The blue tabs on the left hand side hold your account details.

Q. I can't remember my password-help!

If you cannot remember your password please use the password reset option upon attempting to log into your account. Alternatively, you can always reach out to HCI Member Services and we will be happy to update your password for you. You can reach us at 866-538-1909 or send an email to support@hci.org.

Q. How can I update my email address or password?

  1. Go to www.hci.org.
  2. On the top navigation select the "Log In or Register" link.
  3. Enter your e-mail address and password.
  4. Near the top left of the page you'll notice the page says "Welcome, (your name)".
  5. Click on your name & that will bring you to your account information. The blue tabs on the left hand side hold your account details.
  6. Click on the "Account" tab. Here you can update your email address and password.

Q. How can I update my name, phone number and other personal information?

  1. Go to www.hci.org.
  2. On the top navigation select the "Log In or Register" link.
  3. Enter your e-mail address and password.
  4. Near the top left of the page you'll notice the page says "Welcome, (your name)".
  5. Click on your name & that will bring you to your account information. The blue tabs on the left hand side hold your account details.
  6. Click on the "Profile" tab. Here you can update the rest of your contact information by clicking the orange "Edit" next to each item.

Q. How can I update my email subscription preferences?

  1. Go to www.hci.org.
  2. On the top navigation select the "Log In or Register" link.
  3. Enter your e-mail address and password.
  4. Near the top left of the page you'll notice the page says "Welcome, (your name)".
  5. Click on your name & that will bring you to your account information. The blue tabs on the left hand side hold your account details.
  6. Click on the "Subscriptions" tab. Here you can edit your email & newsletter preferences.
  7. Click "Save" to save the changes.

*Please allow up to 7 days for these changes to take effect.

Education

Q: Where can I find the upcoming course schedule?

Please go to this page to access the course schedule where you can filter by course type & location.

Q: Where can I find my Education course materials, exam link, HRCI program code, venue address, instructor's contact information, etc

  1. Go to www.hci.org.
  2. On the top navigation select the "Log In or Register" link.
  3. Enter your e-mail address and password.
  4. Near the top left of the page you'll notice the page says "Welcome, (your name)".
  5. Click on your name & that will bring you to your account information.
  6. Select the blue tab labeled "Education." You will see your course details, the materials & exam link are listed below.

Q: What are the Online courses like? How do they work?

HCI's Online Education courses have the same content and flow of our on-site courses. For the duration of the online course you'll be logged onto your computer through Adobe Connect as well as dialed into a bridge line for an interactive classroom experience.

If you have never attended an Adobe Connect meeting before, please visit this link to get a quick overview: http://www.adobe.com/products/adobeconnect.html

Q: What is the exam like?

The multiple choice exam (required for all certification courses except BMA) can be taken anytime after attending and does not expire. The exam consists of 40-60 questions depending on the course taken.

Q: How do I cancel or reschedule my course?

If you need to cancel or change your registration please call Member Services at 866-538-1909 for assistance. Please refer to our cancellation policy here.

Q: How do I re-certify my designation?

Each certification is valid for a three-year period. Renewal is based on continuing education credits that demonstrate currency in the field. Credits may be earned by attending HCI learning events, completing additional courses or through outside educational activities. The accumulation of 60 credits extends the certification for three additional years. For HCS only, you can re-take the 2nd day of the course and re-pass the exam in the last year of certification in lieu of earning credits. For SWP only, you may attend an SWP Alumni Workshop and pass the exam in the last year of certification to recertify your SWP. Please refer to the "Education" tab of your online profile and download HCI's Recertification Tracker which outlines the requirements for re-certification credits.

Webcasts

For all webcast related questions please refer to the webcast FAQ resource here.

HRCI & SHRM Program Codes

Q. Can I earn HRCI/SHRM credit through attending HCI events?

Yes. HCI's Webcasts, Conferences and Courses all earn HRCI & SHRM credit.

Q. Where can I find my HRCI and SHRM program codes for courses, conferences and webcasts that I've attended?

  1. Go to www.hci.org.
  2. On the top navigation select the "Log In or Register" link.
  3. Enter your e-mail address and password.
  4. Near the top left of the page you'll notice the page says "Welcome, (your name)".
  5. Click on your name & that will bring you to your account information.
  6. Select the blue tab labeled "Transcript." You will see your program codes listed below each item.

Q. I see the webcast name in my Transcript, however the program code is missing.

HCI webcasts are pre-approved in advance of the showings, however some codes take longer to process than others. Once the code has been processed it will automatically populate in your transcript. You can also submit the webcast without the program code directly to your accrediting institution for credit so long as the name of the webcast and date of viewing is provided.

Conferences

Q: How do I cancel my conference registration?

If you need to cancel your registration or switch attendees please call Member Services at 866-538-1909 for assistance. Please refer to our cancellation policy here.

Miscellaneous

Q: What is the dress code for HCI events?

The dress code for all HCI events is business casual.

Q. How can I submit a Blogging Request?

Please submit your blogging request here.

Q. How can I submit a speaker request for a conference?

Please submit your speaker request here.