Today’s HR organization needs to be agile – to serve multiple strategic roles across the enterprise, while driving a variety of programs and servicing varying levels and/or business units in an autonomous, yet personal way. Given these complexities, how can HR achieve the perfect balance between centralizing key functions, while at the same time focusing domain expertise and maintaining just-in-time support across the organization?
There is a lot at stake in creating an HR service model with the right fit. Already-tight resources and budgets depend on it. The good news is that advanced models that integrate agile HR and technologies take advantage of things like social media, real-time consultation with experts, and dynamic knowledge centers. The resulting benefits can give anyone a leg up in achieving the perfect fit for their HR organization.
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Jim Scully is president of the HR Shared Services Institute (HRSSI) and founder of the LinkedIn group HR Shared Services Network (HRSSN). HRSSI is a consulting and research firm that supports clients in HR service delivery model design and optimization. HRSSN is the world’s largest social network specifically for HR service delivery professionals.
Jim has been involved in HR shared services for over 17 years, both as a consultant and practitioner. Prior to establishing the HR Shared Services Institute in 2008, Jim was a global shared services expert with Hewitt Consulting (now Aon Hewitt). Prior to that, Jim spent twelve years with Georgia-Pacific Corporation, where he implemented and managed HR shared services for approximately 50,000 employees. The Georgia-Pacific HR Service Center under Jim’s leadership applied lean systems thinking to dramatically improve service while significantly lowering costs.
Gary Givan, Vice President of Sales at cfactor, helps companies improve and enhance their employee engagement, communications and workforce operations. Bringing over 20 years of experience with ADP, one of the world’s largest payroll/HR providers, Gary has a deep knowledge of workforce solutions. Gary works with companies to implement winning strategies that leverage engaging social media tools that integrate within the core function and everyday experiences of employees, helping them improve HR service delivery while developing and retaining high performing leaders.