Doug Stephen, who joined CGS in 1998 and leads the enterprise Learning division, has more than 20 years’ of industry experience. He and his team created one of the first software as a service (SaaS) platforms dedicated to providing hosted learning systems to Fortune 500 companies. Mr. Stephen helped conceptualize, design and implement one of the largest virtual business communities supporting over 10,000 business partners, which resulted in the Gold Brandon Hall Award for Excellence. The CGS Learning team offers robust, agile, multi-touch, multi-approach programs that integrate across platforms, technologies and learning styles to help drive employee performance and business initiatives.
Mr. Stephen oversees a proven program of employee and partner recruitment, engagement, enablement and sales activation strategies, delivering substantial incremental sales for large and medium IT vendors.
Mr. Stephen is well-known in the industry, having written articles and been quoted for such publications as CLO, TrainIndustry.com, Huffington Post and Retail Touchpoints.
Content Featuring Doug Stephen
Prediction: The Future of Employee Engagement Starts with Augmented Reality
Evaluate the key differences among the three primary applications of AR in Learning: Collaborative, Interactive and Product; explore a variety of use cases for different companies – particularly those with remote or deskless workers; and review metrics that are proving stronger results through the combination of real-life training from senior-level experts with employees who are onboarding and retaining knowledge faster.
Learning and Development Pros Link Employee Knowledge to Customer Service
Today’s trend toward greater investment in soft skills, engagement and strategy implementation will unlock the experience economy, and forge new paths to operational performance and growth.
Thrifty and Nifty: Measuring Time to Productivity, Making the Most of Onboarding
Explore best onboarding practices, Time to Productivity measurement tips, and real world tactics to help you fully understand the ROI of great onboarding, and reduce new hire costs in your organization.
It’s Time to Embrace the Digital Revolution
Explore practical tips for how you can transform your approach to changing business outcomes.
The Evolving L&D Leader: Showcasing Value Through Engagement and ROI
Explore what L&D departments consider their biggest challenges, how they will measure success, how multiple elements will be affected by increasing diversity in the workplace, and more.