Kim Douglass is an Associate in the Human Capital Team at Booz Allen Hamilton, where she also leads the Telework Community of Practice. With over 17 years of management experience in the public and non-profit sectors, including 8 years of Federal service in senior roles, she brings a diverse set of skills in helping organizations improve performance and meet their human capital objectives. Her current work focuses on human capital strategic planning, succession planning, and telework program implementation and optimization. Prior to joining Booz Allen in 2009, Kim served as Deputy Chief of Staff at the US General Services Administration from 2006-2009, including a concurrent role as GSA’s Acting Associate Administrator for Performance Improvement. From 2001-2006, Kim served as a member of the White House Staff serving as Director of White House Management where she was responsible for overseeing all business operations and budget management for the White House Offices. Prior to her Federal Government service, Kim managed operations and fundraising programs for non-profit organizations and she holds a Bachelor of Science degree in Business Administration from Villanova University.